How do I onboard my pharmacy/lab to this platform?
Our team will guide you through the onboarding form and linking process. Contact support for access.
Can I manage both medicine and test orders from one dashboard?
Pharmacies and labs get separate dashboards with respective features enabled.
How will I get notified for new orders?
You’ll receive app notifications, SMS, and/or email depending on your settings.
How to mark an order as complete or rejected?
Login to your dashboard, go to the order list, and update the status accordingly.
Can I link with multiple clinics or doctors?
Yes, our system supports linking with multiple partners. Ask onboarding support for linking steps.
How can I join as a doctor on this platform?
Submit your details via the onboarding form or contact our support team for assistance.
How do I manage my appointment slots?
Login to your dashboard and go to the “Manage Slots” section to update timings and availability.
Can I consult via video or in-clinic both?
Yes, you can offer either or both, depending on your preferences and linked clinic.
How do I share prescriptions with patients?
Use the chat window during or after consultation to send prescription PDFs.
Where can I view earnings and consultations history?
This is available under the “My Dashboard” > “Earnings” and “Consultations.”
I’m not receiving the OTP. What should I do?
Ensure you have a good mobile signal and check if your number is correct. Tap “Resend OTP” if needed.
Can I use the app without logging in?
Yes, you can browse doctors and services. However, booking and chats require login.
How can I change my profile details?
Go to your profile, tap “Edit,” and update your name, gender, age, etc.
Can I switch the app language?
Yes, language preferences can be changed in Settings > Language.
How do I access my past chats and reports?
Go to “Orders” → Select appointment → Open Chat or Report from there.
How do I book a diagnostic test?
Go to “Lab Tests,” choose your test, select home or lab collection, and confirm with date/time.
Can I choose home sample collection?
Yes, many labs offer home sample collection. Choose the option while booking.
How can I cancel my lab test booking?
You can cancel before it’s accepted by the diagnostic partner. Post-acceptance, cancellations are not allowed.
How do I access my lab reports?
Once ready, reports will be visible in the Medical Records and within your test order card.
Will I get a confirmation after sample pickup?
Yes, you’ll receive a notification once the sample is picked up.
How do I order medicines through the app?
Go to the "Medicines" section, upload your prescription, then choose delivery or pickup option.
What’s the difference between home delivery and self-pickup?
Home delivery means medicines are delivered to your address. Self-pickup lets you collect from a nearby pharmacy.
How can I track my medicine order?
Your medicine card will show delivery status and tracking details (if courier is used).
Can I cancel or modify my medicine order?
You can cancel before the pharmacy accepts the order. Modification isn’t allowed post-confirmation.
What if I receive the wrong or expired medicines?
Contact our support immediately via chat or call, and we will resolve it at the earliest.
How do I get an invoice or receipt for my consultation?
Invoices are available under “All Orders”. Just select the appointment and tap “Download Invoice.”
What happens if the doctor cancels or misses the consultation?
You’ll be notified immediately. You can either reschedule or get a full refund, as per your preference.
How do I make a payment for a consultation?
We accept UPI, cards, wallets, and net banking for both in-clinic and video consultation bookings. If you selected Pay Later, payment can be made at the clinic directly.
How do I track my position in the in-clinic queue?
Live queue status is shown on your appointment card on the day of your visit. You can check how many patients are ahead of you and plan your visit accordingly.
Where can I find my prescription after consultation?
Prescriptions are shared digitally after your consultation and are visible in both the appointment chat and the Medical Records section.
How do I access the chat with my doctor?
Chat is enabled 5 minutes before the video consultation begins.
Post consultation, patients can continue to chat with the doctor for 30 days through the appointment chat window.
How do I join a video consultation?
A “Join Call” button will appear 5 minutes before the scheduled time on your appointment card. If you get disconnected, the Join Call button with a shimmering effect will stay active so you can rejoin the call.
Can I reschedule or cancel my appointment?
Yes, rescheduling and cancellation are allowed until a few hours before the appointment. If payment has been made, refunds are processed within 3–4 working days.
How do I book an in-clinic or video consultation?
Go to the “Find Doctor” section, choose a doctor, select a time slot, and confirm the appointment. You can either pay online or choose Pay Later for both video and in-clinic consultations.
