Question 1

How do I book an in-clinic or video consultation?

Accepted Answer

Go to the “Find Doctor” section, choose a doctor, select a time slot, and confirm the appointment. You can either pay online or choose Pay Later for both video and in-clinic consultations.

Question 2

Can I reschedule or cancel my appointment?

Accepted Answer

Yes, rescheduling and cancellation are allowed until a few hours before the appointment. If payment has been made, refunds are processed within 3–4 working days.

Question 3

How do I join a video consultation?

Accepted Answer

A “Join Call” button will appear 5 minutes before the scheduled time on your appointment card. If you get disconnected, the Join Call button with a shimmering effect will stay active so you can rejoin the call.

Question 4

How do I access the chat with my doctor?

Accepted Answer

Chat is enabled 5 minutes before the video consultation begins. Post consultation, patients can continue to chat with the doctor for 30 days through the appointment chat window.

Question 5

Where can I find my prescription after consultation?

Accepted Answer

Prescriptions are shared digitally after your consultation and are visible in both the appointment chat and the Medical Records section.

Question 6

How do I track my position in the in-clinic queue?

Accepted Answer

Live queue status is shown on your appointment card on the day of your visit. You can check how many patients are ahead of you and plan your visit accordingly.

Question 7

How do I make a payment for a consultation?

Accepted Answer

We accept UPI, cards, wallets, and net banking for both in-clinic and video consultation bookings. If you selected Pay Later, payment can be made at the clinic directly.

Question 8

What happens if the doctor cancels or misses the consultation?

Accepted Answer

You’ll be notified immediately. You can either reschedule or get a full refund, as per your preference.

Question 9

How do I get an invoice or receipt for my consultation?

Accepted Answer

Invoices are available under “All Orders”. Just select the appointment and tap “Download Invoice.”

Question 10

I’m not receiving the OTP. What should I do?

Accepted Answer

Ensure you have a good mobile signal and check if your number is correct. Tap “Resend OTP” if needed.

Question 11

Can I use the app without logging in?

Accepted Answer

Yes, you can browse doctors and services. However, booking and chats require login.

Question 12

How can I change my profile details?

Accepted Answer

Go to your profile, tap “Edit,” and update your name, gender, age, etc.

Question 13

Can I switch the app language?

Accepted Answer

Yes, language preferences can be changed in Settings > Language.

Question 14

How do I access my past chats and reports?

Accepted Answer

Go to “Orders” → Select appointment → Open Chat or Report from there.

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